Frequently asked questions about COVID-19

and how we deal with your security at Hotel THERESA

In special times, special measures and safety precautions are required. Here we would like to inform our dear guests about the precautions we have taken for you at the Hotel THERESA. It has always been important to us, and it is also in this special time, that our guests feel well looked after and comfortable in the THERESA. Accordingly, we have taken all necessary precautions to ensure that your vacation in the Zillertal will be an unforgettable experience, even in times of COVID-19.

The following questions and answers were asked to us particularly frequently, which is why we present them below. If your questions have not yet been answered, our reception team will be happy to assist you at any time. You can reach us at +43 (0) 5282 22860.

We look forward to seeing you soon at the THERESA!

Status: 28.09.2020 | The measures are continuously adapted to the official guidelines of the Austrian Federal Government. 

Booking & Arrival

  • A minimum distance of 1.5 m must be maintained throughout the THERESA.

  • Our THERESA employees will all wear a mouth-and-nose protection or a face shield.

  • Our employees are regularly tested for Covid 19

  • According to the Austrian Government, masks are compulsory for ALL in the entire retail sector, post office, banks, pharmacies, petrol stations (e.g. bakeries, butchers, confectioners) and all public areas as well as customer contacts.

  • Adults must wear their own mouth and nose protection in the entire restaurant area.

  • Plexiglas panels are installed at necessary places, such as reception, SPA reception, etc.

  • Thanks to our hygiene concept, which was developed together with the Hollu company, we take care of our guests and employees.

  • At the moment our THERESA is only available for our guests.

Anticipation is known to be the most beautiful joy. Within the scope of our THERESA-Care carefree package, it is even more fun to let the offers melt in your mouth and to look forward to the most beautiful vacation in Austria by far. Therefore we have adapted our cancellation conditions and booking guidelines to the current situation. (find below!)

Our tip: For security reasons, take out a travel repatriation insurance - for example with ADAC, ÖAMTC or your credit card!

We at THERESA welcome you with a smile and a certain safety distance. Therefore we ask you to refrain from physical contact and shaking hands.

In general we ask you to arrive healthy.

Disinfectants are available in the entire hotel.

MODIFIED CANCELLATION CONDITIONS:

For direct bookings in summer 2020 (for bookings until 08.11.2020)

  • can be cancelled free of charge at any time up to 48 hours before arrival!

For direct bookings in winter 2020/21 (for bookings until 11.04.2021)

  • can be cancelled free of charge at any time up to 48 hours before arrival!

(Status: 28.09.2020 - daily changes possible)

Please bring your own mouth and nose protector as you will need it in the restaurant & buffet area as well as for activities outside the house and some cosmetic treatments. We ask our dear guests to wear the mouth and nose protector RESPONSIBLY also where the minimum distance of 1 meter cannot be kept. 
(Excluded are children up to the age of 6 years).

Our THERESA team is committed to self-protection and protection of others, to adhering to the new hygiene measures and distance regulations. They wear a mouth and nose protector in direct contact with guests. Our employees receive regular training.

THERESA SPA

Our THERESA-Spa on 3.500 m2 offers enough space and invites you to relax with the required distance.

Since our spacious wellness area covers approx. 30 m2 per person at full capacity, it is easy to keep the necessary safety distance. In addition, our large garden landscape offers enough space and open space in the nature. Of course all loungers in the rest areas and in the garden are placed in such a way that the minimum distance is given.

The maximum number of people in the saunas is set by us and is based on the recommendation of our federal government.

Unfortunately, there will be no infusions for the time being.

Of course, you may use our various pools normally, but only within a distance of one meter.

You can enjoy our massage and cosmetic services as usual, in compliance with the new safety and hygiene regulations.

Gastronomy & Culinary

Of course, we would like to continue to offer you our THERESA enjoyment, in compliance with the new measures.

You will enjoy breakfast in the usual variety of a combined form of buffet and served delicacies. (in compliance with the hygiene regulations and with sufficient distance)
We kindly ask you to wear your own mouth-and-nose protectionevery time you go to the buffet and to disinfect your hands at the disinfectant dispensers and/or use the disposable gloves.

The tables in the restaurants and on the terrace are already placed at a large distance from each other. We will also pay even more attention to distance and safety here. Of course, disinfectants are also available at any time in the buffet and restaurant areas. 

The direct places at the hotel bar are limited.

    Room cleaning service

    Our daily room cleaning is adapted to the new hygiene and safety standards and is developed together with our hygiene partner. Our room service employees work with cleaning agents containing disinfectants and pay special attention to the little things (such as remote control, door handles, etc.).  Our laundry is also specially cleaned.

    In the whole hotel you will find disinfectant dispensers.

    After departure, the rooms are thoroughly cleaned and disinfected again thoroughly so that they are well prepared for the new guests.

    Sport & activity program

    Our extensive sports and activity program will of course take place in the usual variety, in compliance with the minimum distances and in good weather in the fresh air. (possibly limited number of participants)

    For activities outside the house, please bring your mouth and nose protector with you. 

    Sports equipment will be disinfected at regular intervals and the rules of distance also apply here.

    Child care

    Child care is provided and all facilities are open. Of course, distance is taken into account and the program shifts the focus to the fresh air and the Zillertal nature.